Game Crashing twice during Crusade Campaign

Posted on Sunday, August 15, 2021
I have tried to played the Crusade Campaign and the game crashed twice.
The fist time was during turn one or two, I have made a mistake and I've lost the campaign. I clicked on "retry" and the game crashed during the loading.
The second time happened a few minutes ago. I finished the Arcea scenario by taking Drengin planets and after the "you won" screen, I clicked on "next" screen and...the game crashed again.
You will find my configuration below.
As for troubleshooting :
  • verifying cache : already done two days ago while I was investigating another issue not related (I will open another thread)
  • upgrading my Nvidia video driver : I prefer to to. Nvidia driver for gaming laptop are a bit special, usually, you should stick to the driver compiled by the constructor (MSI in that case). I use 442.23 for my RTX 2060, I might update it if you are sure it won't break anything, but I prefer not to
  • I have 16 GB RAM so I'mn not sure pagefile size is pertinent
  • I have not problems with other games, I had green screen on Final Fantasy X HD Remaster which were fixed by putting the power management to optimise for maximal performance, don't know if this is related or not
  • I haven't tried to run Steam as Administrator because as an IT i don't see why a gaming platform should be run as admin but i could give a try if you ask me
  • I don't use any mods
  • I have all DLC
  • I have not suscribed to any Betas
  • I have not tried to disable Steam Cloud. Could it be related ?
  • I have not seen any "failed to" in the Debug file
Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: GL65 Leopard 10SER
Form Factor: Laptop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
CPU Family: 0x6
CPU Model: 0xa5
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2592 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: Intel(R) UHD Graphics
DirectX Driver Name: nvldumd.dll
Driver Version:
DirectX Driver Version:
Driver Date: 1 22 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: NVIDIA GeForce RTX 2060
VendorID: 0x10de
DeviceID: 0x1f15
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Realtek HD Audio 2nd output (Re
RAM: 16204 Mb
VR Hardware:
VR Headset: None detected
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 467054 Mb
Largest Free Hard Disk Block: 104752 Mb
OS Install Date: janv. 01 1970
Game Controller: None detected
MAC Address hash: 2e527c1896724829eaa326549adcc0eb107cc985
Disk serial number hash: 267206a4
Number of SSDs: 1
SSD sizes: 512G
Number of HDDs: 0
HDD sizes: %s1