News

Civ Crash on Starbase Upgrade

Crashes When Upgrading a Starbase/Clicking on a Starbase

Posted on Thursday, April 30, 2015

Hi, 

 Currently crashing when when upgrading a Starbase, this occurs in both Beta Opt in and non Beta versions. Running i7-5820 @3.3Ghz, 16G Ram, GeForce GTX 780. Copy of dignostic report below. Send me an email and i will attach the dmp file for you to check out. Thanks.

 
Analysis Summary
 
TypeDescriptionRecommendation
   Notification One or more of the selected rules were not completed. See the Analysis Rule Summary for more information.
   Error WARNING - DebugDiag was not able to locate debug symbols for \GalCiv3.exe, so the information below may be incomplete.

In GalCiv30_90-2015-04-30T23-01-30-949.dmp the assembly instruction at GalCiv3!CThread::GetThreadID+22390 in D:\Programe Files\SteamLibrary\steamapps\common\Galactic Civilizations III\GalCiv3.exe from Stardock Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 0		 Please follow up with the vendor Stardock Corporation for D:\Programe Files\SteamLibrary\steamapps\common\Galactic Civilizations III\GalCiv3.exe


Analysis Details
 

 
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Table Of Contents

\GalCiv30_90-2015-04-30T23-01-30-949.dmp
   Top 5 threads by CPU time
   Thread report
   Faulting Module Information Report for GalCiv30_90-2015-04-30T23-01-30-949.dmp

 

Report for GalCiv30_90-2015-04-30T23-01-30-949.dmp

Type of Analysis Performed   Combined Crash/Hang Analysis
Machine Name   
Operating System   Unexpected
Number Of Processors   
Process ID   4156
Process Image   D:\Programe Files\SteamLibrary\steamapps\common\Galactic Civilizations III\GalCiv3.exe
System Up-Time   00:00:00
Process Up-Time   00:02:12
Processor Type   X64
Process Bitness   64-Bit

Top 5 Threads by CPU time

Note - Times include both user mode and kernel mode for each thread
Extended thread information (including thread CPU times) is unavailable in this dump

Thread report

 

Thread 0 - System ID 5456

Function
ntdll!NtGetContextThread+a


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Thread 1 - System ID 9028

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
nvwgf2umx!NVAPI_Thunk+1a993f
nvwgf2umx!OpenAdapter10+bc39d
nvwgf2umx!OpenAdapter10+b611d
nvwgf2umx!NVAPI_Thunk+7e48a
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 2 - System ID 6192

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 3 - System ID 8992

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 4 - System ID 3744

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 5 - System ID 8312

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 6 - System ID 9072

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 7 - System ID 5824

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 8 - System ID 8224

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+bc952
nvwgf2umx!OpenAdapter10+bdca0
nvwgf2umx!OpenAdapter10+c440d
nvwgf2umx!OpenAdapter10+13b5a9
d3d11!CResource<ID3D11Resource>::Map<0,4>+b0
d3d11!CContext::ID3D11DeviceContext2_Map_<1>+5d
GalCiv3!CThread::IsSuspended+295a4a
GalCiv3!CThread::IsSuspended+2a3718
GalCiv3!CThread::IsSuspended+292cbd
GalCiv3!CThread::SetAutoResetWaitForEvent+11883
GalCiv3!CThread::IsSuspended+262c4e
GalCiv3!CThread::IsSuspended+26b608
GalCiv3!CThread::IsSuspended+269de5
GalCiv3!CThread::IsSuspended+26af8f
GalCiv3!CThread::IsSuspended+269de5
GalCiv3!CThread::IsSuspended+26b59a
GalCiv3!CThread::IsSuspended+269de5
GalCiv3!CThread::IsSuspended+269b9e
GalCiv3!CThread::IsSuspended+261bee
GalCiv3!CThread::SetAutoResetWaitForEvent+1065f
GalCiv3!CThread::IsSuspended+2512e5
GalCiv3!CThread::IsSuspended+2512e5
GalCiv3!CThread::IsSuspended+2512e5
GalCiv3!CThread::IsSuspended+2512e5
GalCiv3!CThread::IsSuspended+1455c
GalCiv3!CThread::IsSuspended+15b93
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 9 - System ID 3796

Function
ntdll!NtWaitForMultipleObjects+a
winmm!timeThread+8d
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 10 - System ID 3732

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 11 - System ID 8508

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 12 - System ID 3832

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 13 - System ID 6120

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 14 - System ID 6600

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 15 - System ID 3524

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 16 - System ID 3644

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtDelayExecution+a
KERNELBASE!SleepEx+a2
GalCiv3!FormattedTextWinCallback+4baca
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 17 - System ID 8500

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 18 - System ID 6780

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 19 - System ID 3672

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 20 - System ID 8448

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 21 - System ID 4888

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 22 - System ID 1452

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 23 - System ID 3300

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 24 - System ID 5252

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 25 - System ID 5984

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 26 - System ID 368

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 27 - System ID 6036

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+22b7cd
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 28 - System ID 4176

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtDelayExecution+a
KERNELBASE!SleepEx+a2
GalCiv3!FormattedTextWinCallback+4baca
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 29 - System ID 504

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
mss64!MilesAsyncSetPaused+10d3
mss64!AIL_get_marker_list+19466
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 30 - System ID 2628

Function
ntdll!NtWaitForMultipleObjects+a
KERNELBASE!WaitForMultipleObjectsEx+e1
kernel32!WaitForMultipleObjects+f
dsound!CLeapRenderDevice::ThreadProc+3a
dsound!CThread::ThreadStartRoutine+a0
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 31 - System ID 8780

Function
ntdll!NtWaitForMultipleObjects+a
KERNELBASE!WaitForMultipleObjectsEx+e1
kernel32!WaitForMultipleObjects+f
dsound!CDirectSoundAdministrator::ThreadProc+63
dsound!CThread::ThreadStartRoutine+10c
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 32 - System ID 688

Function
ntdll!NtWaitForMultipleObjects+a
KERNELBASE!WaitForMultipleObjectsEx+e1
kernel32!WaitForMultipleObjects+f
dsound!CGraphManager::ThreadProc+17a
dsound!CThreadBase::StaticThreadProc+2a
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 33 - System ID 6100

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
mss64!AIL_platform_property+b2b
mss64!AIL_get_marker_list+19466
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 34 - System ID 1008

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
bink2w64!BinkDoFrameAsyncWait+6d5
bink2w64!BinkWaitStopAsyncThread+107
bink2w64!BinkDoFrameAsyncWait+492
bink2w64!BinkGetPalette+8ae2
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 35 - System ID 7204

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
bink2w64!BinkDoFrameAsyncWait+6d5
bink2w64!BinkWaitStopAsyncThread+107
bink2w64!BinkDoFrameAsyncWait+492
bink2w64!BinkGetPalette+8ae2
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 36 - System ID 6640

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
nvwgf2umx!OpenAdapter10+18be7f
nvwgf2umx!OpenAdapter10+18bd7f
nvwgf2umx!NVAPI_Thunk+41bfa7
nvwgf2umx!NVAPI_Thunk+41c14e
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 37 - System ID 2160

This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

Function
ntdll!NtWaitForSingleObject+a
KERNELBASE!WaitForSingleObjectEx+94
GalCiv3!CThread::IsSuspended+1609e
GalCiv3!TickCounter::QuerySystemTick+44e907
GalCiv3!TickCounter::QuerySystemTick+44eaae
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 38 - System ID 5816

Function
ntdll!NtWaitForWorkViaWorkerFactory+a
ntdll!TppWorkerThread+746
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Thread 39 - System ID 4328

Function
ntdll!NtWaitForMultipleObjects+a
KERNELBASE!WaitForMultipleObjectsEx+e1
combase!WaitCoalesced+aa
combase!CROIDTable::WorkerThreadLoop+78
combase!CRpcThread::WorkerLoop+162
combase!CRpcThreadCache::RpcWorkerThreadEntry+46
kernel32!BaseThreadInitThunk+22
ntdll!RtlUserThreadStart+34


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Exception Information

GALCIV3!CTHREAD::GETTHREADID+22390WARNING - DebugDiag was not able to locate debug symbols for \GalCiv3.exe, so the information below may be incomplete.

In GalCiv30_90-2015-04-30T23-01-30-949.dmp the assembly instruction at GalCiv3!CThread::GetThreadID+22390 in D:\Programe Files\SteamLibrary\steamapps\common\Galactic Civilizations III\GalCiv3.exe from Stardock Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 0


Module Information
Image Name: D:\Programe Files\SteamLibrary\steamapps\common\Galactic Civilizations III\GalCiv3.exe   Symbol Type: Export
Base address: 0x00000003`00905a4d   Time Stamp: Wed Apr 29 19:31:58 2015
Checksum: 0x00000000`00000000   Comments:  
COM DLL: False   Company Name: Stardock Corporation
ISAPIExtension: False   File Description: Galactic Civilizations III
ISAPIFilter: False   File Version: 0.90.8.0
Managed DLL: False   Internal Name: Galactic Civilizations III
VB DLL: False   Legal Copyright: Copyright (C) 2011
Loaded Image Name: GalCiv3.exe   Legal Trademarks:  
Mapped Image Name: D:\Programe Files\SteamLibrary\steamapps\common\Galactic Civilizations III\GalCiv3.exe   Original filename: GalCiv3.exe
Module name: GalCiv3   Private Build:  
Single Threaded: False   Product Name: Galactic Civilizations III
Module Size: 140.12 MBytes   Product Version: 0.90.8.0
Symbol File Name: GalCiv3.exe   Special Build: &



Analysis Rule Summary
 
Rule NameStatusDetails
CrashHangAnalysis Completed  
SharePointAnalysis Skipped None of the selected dumps are full dumps with the SharePoint runtime loaded.