Hi Stardock support,
When you send me a form reply to my ticket that has nothing to do with the issues I reported and then close my ticket because I didn't respond to your irrelevant form response, it looks like you don't care and aren't actually reading the tickets. Now, I have had very good experiences with Stardock so far, so I'm assuming this isn't the case, but be aware that you are sending the beta testers that actually care enough to submit tickets a very poor message.